# Security camera and access control support for managed properties. Camera, door access, and entry system support for apartment and commercial properties across Seattle, Bellevue, Tacoma, and Puget Sound. We handle the software, the network, and the troubleshooting, and coordinate your installers and vendors. ## What this service is This is the IT side of building security: the software, network, and settings that cameras, door access, and entry systems depend on. We configure and troubleshoot camera recorders, Kantech EntraPass, and DoorKing entry systems, manage cards and codes, and work with your installer or the product vendor when hardware or wiring is involved. ## Who it is for For property management companies, owners, and on-site teams responsible for apartment communities, commercial buildings, and gated properties. It suits teams whose camera, access, or entry system works until someone needs to change it. ## Problems ArcTechOne helps with - Nobody on staff knows how to add or remove a fob, card, or entry code. - A camera is offline, or the recorder is not keeping footage as long as expected. - The gate or lobby entry panel stopped calling residents after a phone or internet change. - The access control software runs on one old computer that nobody maintains. - The installer blames the network and the internet provider blames the equipment. - A new building needs cameras, doors, and entry systems working together at handover. ## Services - Camera and recorder setup, storage and retention settings, and remote viewing - Kantech EntraPass configuration, access levels, door schedules, and card or fob management - DoorKing telephone entry, gate, and directory programming through its management software - Network design for cameras, door controllers, and entry panels - Troubleshooting across the device, the network, the software, and the phone or internet line - Coordination with installers, low-voltage contractors, and product vendors ## How the work is handled ### Step 1: Tell us what the system is doing Which doors, cameras, or gates are affected, since when, and who installed them. A photo of the equipment helps. A person replies within one business day. ### Step 2: We find where the fault is We check the software, the network, the device, and the phone or internet line. If it belongs to the installer or the product vendor, we bring them in with what we found. ### Step 3: You get it written down Logins, settings, vendor contacts, and what changed are recorded, so the next change does not start from zero. ## The building systems we support. Each of these runs on software, a network, and a set of logins. That is the part we look after. ### Security cameras and recording Most camera problems turn out to be network, storage, or account problems. We set up and maintain the recorder and the network behind the cameras, and make sure the right people can view footage. - Camera and recorder (NVR) setup and replacement planning - Storage sized to the retention period you choose - Remote viewing for managers, with individual logins - Switch power and network capacity for the camera load - Offline camera and missing-footage troubleshooting ### Kantech access control and EntraPass Kantech door controllers are managed through EntraPass software. We keep that software, its database, and the computer or server it runs on in working order, and handle the day-to-day changes. - EntraPass setup, upgrades, and database backups - Cards, fobs, access levels, and door schedules - Adding and removing residents, staff, and vendors - Controller communication and offline-door troubleshooting - Event history and reports when access needs to be reviewed ### DoorKing telephone entry and gates DoorKing entry panels and gate systems are programmed through DoorKing management software and depend on a phone, cellular, or network connection. We manage the programming and the connection, and work with your gate or door company on the hardware. - Resident directory, entry codes, and device programming - Connection setup after a phone, internet, or provider change - Remote programming access for your staff - Entry panel and call-failure troubleshooting - Card and transmitter records kept current ### Intercoms, building entry, and vendor coordination Cameras, door access, intercoms, and package systems share the property network and usually involve several vendors. We own the IT side of that picture and keep the handoffs moving. - Intercom and video entry systems on the property network - Firewall and remote-access settings each vendor needs - Staff access changes when people join, move, or leave - One record of systems, logins, vendors, and who to call - Technology handoff documents for a new or acquired property ## What we handle, and what stays with a licensed installer. ArcTechOne is an IT provider, not a security contractor. This is how the work is usually divided. ### Software and settings - ArcTechOne: Configure and maintain EntraPass, DoorKing software, camera recorders, and viewing apps. - Licensed installer or product vendor: Product defects, firmware faults, and warranty service. ### Network - ArcTechOne: Design, set up, and troubleshoot the network, internet, and remote access the systems rely on. - Licensed installer or product vendor: Tell us what their equipment needs from the network. ### Hardware and wiring - ArcTechOne: Plan and specify equipment, and set up network-connected devices such as cameras and recorders where that is in scope. - Licensed installer or product vendor: Cabling, door hardware, locks, gate operators, power, and any work that requires a license. ### Monitoring - ArcTechOne: Check that systems are online and fix what is not. We do not watch cameras or respond to alarms. - Licensed installer or product vendor: Alarm monitoring and guard services, if you use them. ### Fire and life safety - ArcTechOne: Not in scope. - Licensed installer or product vendor: Fire alarm, emergency exit, and code-required door functions. ## Frequently asked questions ### Do you install security cameras? We plan camera systems, set up and configure cameras and recorders, and connect them to the network. Cabling and any installation work that requires a license is done by a licensed low-voltage contractor, which we can coordinate. Scope is confirmed before work starts. ### Do you support Kantech EntraPass? Yes. We have hands-on experience configuring and troubleshooting Kantech systems through EntraPass, including cards and fobs, access levels, schedules, and controller communication. ArcTechOne is an independent IT provider, not an authorized Kantech dealer, so your dealer handles hardware, licensing, and warranty matters. ### Can you fix or reprogram a DoorKing telephone entry system? Often, yes. We work with DoorKing telephone entry and gate systems through their management software: directories, entry codes, and the phone or network connection. ArcTechOne is not an authorized DoorKing dealer. Circuit board, operator, and gate hardware repairs go to your gate or door company. ### Do you monitor cameras or alarms? No. We keep camera and access systems working and can check that they are online. We do not watch live video, respond to alarms, or provide guard services. ### Is ArcTechOne a licensed security contractor? No. ArcTechOne is an IT provider. We handle software, configuration, networking, and troubleshooting, and coordinate licensed contractors for any work that requires a license. ### Can you take over a system another company installed? Usually. We start by recovering what is known: administrator logins, software versions, the network layout, and vendor contacts. If logins are lost, the product vendor or the original installer may need to help regain access. ### Who decides where cameras go and how long footage is kept? The property owner or operator does. Camera placement, audio recording, notices, retention, and privacy or legal requirements are your decisions. We configure the system to match them. ### Which areas do you cover for camera and access control support? Seattle, Bellevue, Tacoma, and the wider Puget Sound region, with remote support first and planned on-site visits. Other Washington locations are handled remote-first with scheduled visits. ## Related ArcTechOne resources - [Network and Wi-Fi support](https://arctechone.com/property-management-network-support) - [New construction technology](https://arctechone.com/multifamily-new-construction-technology) - [Cybersecurity for property management](https://arctechone.com/property-management-cybersecurity) - [Software and vendor support](https://arctechone.com/property-management-software-support) - [Multifamily property management IT](https://arctechone.com/multifamily-property-management-it) - [New properties and IT projects](https://arctechone.com/property-management-it-projects)