Privacy Policy

Information we collect

When you use the public contact form, ArcTechOne collects the name, company, email address, optional phone number, inquiry topic, and message you provide.

The inquiry may also include limited first-party context such as the landing or source page, document referrer, and UTM campaign values supplied in the page URL.

The website and the providers that operate it may also process basic technical and usage information, such as an IP address, browser or device information, requested pages, timestamps, and error or security events.

How we use information

ArcTechOne uses information from the website to:

• Respond to requests and review service inquiries.
• Communicate with you by phone or email.
• Operate, protect, troubleshoot, and improve the website.
• Maintain internal business and communication records.

Contact form processing

ArcTechOne uses the business contact information you submit to review and respond to your inquiry. The inquiry may be stored in ArcTechOne's internal customer relationship system and is also delivered to ArcTechOne by email.

Service providers used to host and operate the site, store internal business records, and deliver messages may process this information on ArcTechOne's behalf. The site currently uses Resend for contact-form email delivery.

Do not submit passwords, access codes, financial details, resident information, or other sensitive credentials through the public form.

Interaction tracking

The current site records limited first-party interaction events in the browser data layer, such as call-to-action clicks, page paths, selected inquiry topics, and form success or error status. These events are designed not to include names, email addresses, phone numbers, or message content.

The current implementation does not load a separate analytics vendor tag through that data layer. If the tools or practices change, this policy should be updated to reflect them.

Sharing

ArcTechOne does not sell personal information submitted through this website. Information may be processed by service providers needed to host and protect the site, operate the internal customer relationship system, deliver contact-form email, and support business communications. ArcTechOne may also disclose information when reasonably necessary to comply with law or protect the site, the business, or others.

Data retention

ArcTechOne retains inquiry information for as long as reasonably necessary for business communication, service follow-up, record-keeping, and legal or operational purposes.

Security

ArcTechOne uses reasonable administrative and technical measures to protect information submitted through the site, but no internet transmission or storage system can be guaranteed fully secure.

Changes to this policy

ArcTechOne may update this policy as the website, service providers, or business practices change. The date above identifies the latest published version.

Privacy questions

For questions about this policy or information submitted through the website, email help@arctechone.com or call (206) 413-7811.