Privacy Policy

Information we collect

When you use the public contact form, ArcTechOne collects the name, company, email address, optional phone number, inquiry topic, and message you provide.

The inquiry may also include limited first-party context such as the landing or source page, a sanitized document referrer, and UTM campaign values supplied in the page URL.

The website and the providers that operate it may also process basic technical and usage information needed to serve, protect, and measure the site, such as an IP address, browser or device information, requested pages, timestamps, and error or security events.

First-party usage analytics

ArcTechOne uses a lightweight first-party analytics system to understand how the public website is used. It may record pages visited, timestamps, referral source, UTM campaign values, browser or device user-agent information, approximate city, region, and country, and selected interaction or conversion events such as important button clicks and successful contact-form submissions.

The analytics system uses a random first-party anonymous visitor identifier and a session identifier so page views can be grouped into a visit and repeat visits can be recognized where the browser continues to provide that identifier. These identifiers are not intended to identify a person by name.

ArcTechOne does not intentionally store raw IP addresses in this first-party analytics database, does not use this analytics feature to collect precise GPS location, and does not record passwords, keystrokes, contact-form message contents, or arbitrary text entered into forms.

Referrer URLs stored for analytics are sanitized. Arbitrary query-string values and fragments are removed; only recognized analytics campaign parameters such as UTM values may be retained.

How we use information

ArcTechOne uses information from the website to:

• Respond to requests and review service inquiries.
• Communicate with you by phone or email.
• Understand which pages, referrals, campaigns, and calls to action are useful.
• Operate, protect, troubleshoot, and improve the website.
• Maintain internal business and communication records.

Contact form processing

ArcTechOne uses the business contact information you submit to review and respond to your inquiry. The inquiry may be stored in ArcTechOne's internal customer relationship system and is also delivered to ArcTechOne by email.

When a contact request is successfully delivered, the first-party analytics system may record a conversion event linked to the anonymous visitor and session. The analytics event does not contain the name, email address, phone number, company, or message text submitted in the form.

Service providers used to host and operate the site, store internal business records, and deliver messages may process this information on ArcTechOne's behalf. The site currently uses Resend for contact-form email delivery.

Do not submit passwords, access codes, financial details, resident information, or other sensitive credentials through the public form.

Measurement and advertising tools

ArcTechOne also uses existing measurement and advertising tools, including Google Analytics and Google Ads measurement and OpenAI advertising measurement. The first-party analytics system described above supplements those tools rather than replacing them.

Those providers may process technical or usage information under their own terms and privacy practices. ArcTechOne limits its own first-party analytics collection to the information described in this policy.

Sharing

ArcTechOne does not sell personal information submitted through this website. Information may be processed by service providers needed to host and protect the site, provide analytics or advertising measurement, operate the internal customer relationship system, deliver contact-form email, and support business communications. ArcTechOne may also disclose information when reasonably necessary to comply with law or protect the site, the business, or others.

Data retention

ArcTechOne retains inquiry and website analytics information for as long as reasonably necessary for business communication, service follow-up, site measurement, security, record-keeping, and legal or operational purposes.

Security

ArcTechOne uses reasonable administrative and technical measures to protect information submitted through or generated by the site, but no internet transmission or storage system can be guaranteed fully secure.

Changes to this policy

ArcTechOne may update this policy as the website, service providers, or business practices change. The date above identifies the latest published version.

Privacy questions

For questions about this policy or information submitted through the website, email help@arctechone.com or call (206) 413-7811.