Camera, door access, and entry system support for apartment and commercial properties across Seattle, Bellevue, Tacoma, and Puget Sound. We handle the software, the network, and the troubleshooting, and coordinate your installers and vendors.
This is the IT side of building security: the software, network, and settings that cameras, door access, and entry systems depend on. We configure and troubleshoot camera recorders, Kantech EntraPass, and DoorKing entry systems, manage cards and codes, and work with your installer or the product vendor when hardware or wiring is involved.
For property management companies, owners, and on-site teams responsible for apartment communities, commercial buildings, and gated properties. It suits teams whose camera, access, or entry system works until someone needs to change it.
You do not need to diagnose it first. Tell us what the system is doing, since when, and who installed it.
Cameras, doors, and gates should be something your team can change without calling three companies.
Each of these runs on software, a network, and a set of logins. That is the part we look after.
Most camera problems turn out to be network, storage, or account problems. We set up and maintain the recorder and the network behind the cameras, and make sure the right people can view footage.
Kantech door controllers are managed through EntraPass software. We keep that software, its database, and the computer or server it runs on in working order, and handle the day-to-day changes.
DoorKing entry panels and gate systems are programmed through DoorKing management software and depend on a phone, cellular, or network connection. We manage the programming and the connection, and work with your gate or door company on the hardware.
Cameras, door access, intercoms, and package systems share the property network and usually involve several vendors. We own the IT side of that picture and keep the handoffs moving.
Hands-on experience configuring and troubleshooting these systems, and the network and logins behind them.
Access & Building Systems
Telephone entry and gate programming, connection setup, and troubleshooting, with your gate or door company handling the hardware.
Access control software setup and upkeep: cards and fobs, access levels, door schedules, and controller troubleshooting.
Video intercom and entry: network connection, administrator access, staff turnover, and vendor coordination.
Cloud door access: network and firewall needs, administrator access, records, and vendor coordination.
Networks, Wi-Fi & Video
Camera planning, setup, replacement and expansion, remote viewing, and troubleshooting when cameras drop offline.
Recorder setup, storage and retention settings, remote management, and expansion planning.
Cabling and regulated installation are done by licensed low-voltage contractors, which ArcTechOne can coordinate. Camera placement, audio recording, notices, retention, and privacy or legal requirements remain the responsibility of the property owner or operator.
Platform names and logos indicate hands-on support experience. ArcTechOne is not an authorized dealer, reseller, or certified installer for these products and does not provide official vendor technical support.
ArcTechOne is an IT provider, not a security contractor. This is how the work is usually divided.
| Topic | ArcTechOne | Licensed installer or product vendor |
|---|---|---|
| Software and settings | Configure and maintain EntraPass, DoorKing software, camera recorders, and viewing apps. | Product defects, firmware faults, and warranty service. |
| Network | Design, set up, and troubleshoot the network, internet, and remote access the systems rely on. | Tell us what their equipment needs from the network. |
| Hardware and wiring | Plan and specify equipment, and set up network-connected devices such as cameras and recorders where that is in scope. | Cabling, door hardware, locks, gate operators, power, and any work that requires a license. |
| Monitoring | Check that systems are online and fix what is not. We do not watch cameras or respond to alarms. | Alarm monitoring and guard services, if you use them. |
| Fire and life safety | Not in scope. | Fire alarm, emergency exit, and code-required door functions. |
What happens after you get in touch.
Which doors, cameras, or gates are affected, since when, and who installed them. A photo of the equipment helps. A person replies within one business day.
We check the software, the network, the device, and the phone or internet line. If it belongs to the installer or the product vendor, we bring them in with what we found.
Logins, settings, vendor contacts, and what changed are recorded, so the next change does not start from zero.
Short answers before the first conversation.
We plan camera systems, set up and configure cameras and recorders, and connect them to the network. Cabling and any installation work that requires a license is done by a licensed low-voltage contractor, which we can coordinate. Scope is confirmed before work starts.
Yes. We have hands-on experience configuring and troubleshooting Kantech systems through EntraPass, including cards and fobs, access levels, schedules, and controller communication. ArcTechOne is an independent IT provider, not an authorized Kantech dealer, so your dealer handles hardware, licensing, and warranty matters.
Often, yes. We work with DoorKing telephone entry and gate systems through their management software: directories, entry codes, and the phone or network connection. ArcTechOne is not an authorized DoorKing dealer. Circuit board, operator, and gate hardware repairs go to your gate or door company.
No. We keep camera and access systems working and can check that they are online. We do not watch live video, respond to alarms, or provide guard services.
No. ArcTechOne is an IT provider. We handle software, configuration, networking, and troubleshooting, and coordinate licensed contractors for any work that requires a license.
Usually. We start by recovering what is known: administrator logins, software versions, the network layout, and vendor contacts. If logins are lost, the product vendor or the original installer may need to help regain access.
The property owner or operator does. Camera placement, audio recording, notices, retention, and privacy or legal requirements are your decisions. We configure the system to match them.
Seattle, Bellevue, Tacoma, and the wider Puget Sound region, with remote support first and planned on-site visits. Other Washington locations are handled remote-first with scheduled visits.
Start with the issue, upcoming change, or project. A person replies within one business day with a clear next step.
